Department of Computer Science
Your basic responsibility is to assist students who have questions
proper use of, or are having difficulty using CS computing equipment
In addition to the common UNIX environment, you are also responsible
becoming familiar with the basics of X-Windows (not programming), and
the OpenOffice word processor and spreadsheet.
You also serve the CS department by watching over the lab to ensure
gets used properly, that nothing gets damaged or stolen, etc., and by
performing the other simple tasks described below.
- You may do your own work ONLY if all your other tasks have been
there is no student asking for help.
If a student asks for help when you are doing your own work, you must
you are doing and help that student.
- Be there when you are scheduled to work.
If you cannot make it, arrange for a substitute (it must be another
If you can't be there, and cannot arrange for a substitute, let the
who precedes you know.
- Act professionally when you are working.
You should not consider yourself to be somebody special, that has
others do not, or that you are a know-it-all.
Do not disturb students who are working - basically keep the lab
You may have a radio on, but the volume must be kept low, and if anyone
you to turn it off, do so.
The lab is not a hang-out or meeting place for consultants, computer
- Maintain a studious atmosphere in the labs.
If one or more students are disturbing others who are trying to work,
to stop doing so.
If they don't, ask them to leave.
If they don't, call public safety to have them removed.
- It is ok to help students with general questions about the use of
including hardware and software.
You may help students who are having difficulty with an assignment, but
help them design or write the assignment (refer them to their
Help with finding a bug is ok as long as the student learns something
you do; explaining how to track down a bug is a good idea - telling a
change a piece of code without explaining why is not.
A student should not depend on you to get his/her program to work.
Use good discretion here.
- Your first responsibility when you show up for work is the make
sure both labs
are neat and tidy.
Make sure the areas around the laser printers aren't strewn with paper.
Discard output that is obviously old, and straighten up the rest.
Discard anything just laying around the workstations (scrap paper,
Put pop cans or anything else that are can be returned for money on the
ledge near the laser printer.
- Keep the laser printers stocked with paper, and replace toner
they run out.
Paper and cartridges are kept in the closet next to the consultant
Get what you need from the CS department secretary.
The closet should be kept locked at all times to prevent paper and/or
If you are working at 4PM on Monday through Thursday, before 5PM be
there are three spare reams of paper in the consultant desk drawer.
If you are working at 4PM on Friday, make sure that there are five
- If the used paper boxes in either lab become full, please put the
top on, write
"WASTE" on it, and get another box.
If you are working at 4PM on Monday through Thursday, take any full
down to the loading dock on the first floor.
- Log into the consult account when you start work, and respond to
talk and mail
in a timely fashion.
You don't have to drop everything to respond to talk.
If you are busy, just ignore it.
The same is true of mail, but try to at least respond with something
hour so that the person who may need help knows that someone is
- If you work the last shift, please make sure that
the doors to all labs (112, 112A, 113, 113A, 117 and 118) and the
hallway are closed on the first floor before you leave.
- If you are done consulting and the next consultant does not show
should not happen very often), then send email to firstname.lastname@example.org to
let her know.
You may stay and consult (and get paid) if you like, or you may leave.
- If you are unsure about whether to work on various holidays,
days, etc. check the
If this does not answer your question, send email to email@example.com.
- Try to be aware of equipment that might be failing and, if
necessary, turn it
off before serious damage can occur.
For example, if you smell smoke or hear a noise that is obviously bad
If you become aware of less serious problems that do not require
action, report it to the firstname.lastname@example.org.
- Do not make any changes to the equipment and/or network.
Do not try to fix problems that you are not qualified to try to fix -
probably make things worse. Report the problems to
- Watch for inappropriate use of the equipment.
However, you do not have to be the police.
If during the normal course of events you notice something that is not
take appropriate action (usually collecting information about the
and reporting it).
Report serious problems to public safety.
Report all problems to email@example.com.
- Short (a minute or less) personal calls are allowed from the lab
Excessively frequent calls are not allowed.
Please enforce this.
- Water the plants in all labs (112, 112A, 113, 113A, 117 and 118)
twice a week. If you are working on Tuesday or Thursday 8:00-12:00,
please water all the plants. If you need some guide about watering the
plants, please check with the department secretary.
- Please fill the consultant daily work log for every shift and
keep them in the consultant desk. If you are working at 4PM on Monday,
please put the previous week's work logs in Ruihong' mailbox.